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Websites for businesses (regardless of scale), service providers, and online stores are designed particularly for high conversion rate, because duh; it’s literally how millions of people earn their bread. So it’s really not uncommon to see a button/tab on the bottom right corner of the screen when you visit such a website, offering you live assistance from the staff behind the website itself. And yes, it helps with conversion rates when you are establishing yourself to be proactive in offering support when the visitor has queries regarding this product or that service (provided you’re not obnoxiously popping up all the damn time, that is).
7 Superb WordPress Live Chat Plugins for Customer Support – Globinch

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